by Jonathan Brake | Mar 31, 2025 | Monday Myth Check, People, Processes, Purpose
In business, we often hear the phrase “the customer is always right.” While customers are indeed the lifeblood of our businesses, accepting this statement as “gospel truth” can be detrimental to your company culture, your long-term success and...
by Jonathan Brake | Mar 24, 2025 | 60 Second Question, Communication, Monday Myth Check, People, Processes, Purpose, Thoughts From The Trails
Have you ever caught yourself telling your team “failure is not an option”? Made famous in the movie “Apollo 13”, the Flight Director was communicating that if they failed to bring the astronauts home they would die. So failure was not an option. In a...
